Please accept our sincere apologies, as we will continue to ensure that inspection guidelines are being executed by our teams to ensure our guest's peace of mind. We are truly saddened by this experience, as only accommodations meeting our quality standards should pass the initial room inspection. All MGM Resorts properties are operating under strict sanitation guidelines and all bedding is changed after each guest checks out. As part of our commitment to continually update and evolve our health and safety policies, our property has all linens and bedding serviced and sanitized through a premier hospitality laundry provider. Please rest assured that the health and safety of our guests is a top priority here at The Excalibur. As a family friendly Hotel & Casino, we take these concerns very seriously. Please accept our sincerest apologies for the disappointments experienced with your room accommodations and service shortfalls during your stay.
Dear tysutton83, It is disheartening to learn that your visit to The Excalibur fell below your expectations and our quality service standards.
